Refund policy
Last Updated: June 2026
At Lunessavany, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy.
Return Eligibility
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging whenever possible.
- Proof of purchase is required.
- The item must not be intentionally damaged or altered.
Free Returns
We proudly provide free returns for eligible orders worldwide.
Customers should contact our support team before sending any item back.
Non-Returnable Items
The following items may not be eligible for return:
- Personalized or custom-made products
- Gift cards
- Clearance items marked as final sale
- Products damaged through misuse
Refund Process
Once the returned item is received and inspected, customers will be notified regarding refund approval.
Approved refunds will be issued to the original payment method.
Refund Timing
Refunds typically appear within 5–10 business days depending on the customer's financial institution.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.